What changed
On September 30, 2025, Mews announced that it had acquired Flexkeeping, in a deal managed by Mews Ventures. The announcement says that "Mews' customers will have a truly best-in-class housekeeping platform natively connected to their PMS." Flexkeeping's own legal pages now describe it as a Mews company. Source: Mews press release.
The announcement does not say what happens to hotels that use Flexkeeping with another PMS. As of November 3, 2026, Flexkeeping's FAQ still lists integrations with Mews, Cloudbeds, RMS Cloud, Apaleo, Shiji and Oracle OPERA. So nothing here suggests you need to move. It does mean that a hotel on another PMS should ask Flexkeeping about its plans for that connection, and it is a natural point to compare.
What Flexkeeping publishes
| Topic | From Flexkeeping's website |
|---|---|
| What it covers | Housekeeping, Maintenance, Collaboration, Automation and Quality Assurance suites, plus guest service management |
| Who it is for | All property types, including large hotel groups, independent hotels and resorts |
| Price | Not published. A monthly subscription based on the number of rooms, plus a one-time setup and onboarding fee |
| Trial | Not mentioned. Demo on request |
| Phones | An app for iPhone and Android |
| Languages | The platform auto-translates into over 240 languages. Onboarding and support in English, Spanish, German, Croatian, Slovenian, Serbian and Portuguese |
| PMS connections | Mews, Cloudbeds, RMS Cloud, Apaleo, Shiji, Oracle OPERA |
Sources: Flexkeeping FAQ, Flexkeeping home page. Checked November 3, 2026.
Who is likely to compare
- Hotels on another PMSA hotel on Cloudbeds, Apaleo, RMS Cloud or OPERA that relies on Flexkeeping's connection may want a second option ready, even if nothing changes.
- Hotels that mostly need maintenanceFlexkeeping describes itself as an automation platform for complex properties, and housekeeping is the first of its suites. A hotel whose real problem is repairs, preventive maintenance and a growing backlog may be better served by maintenance-first software.
- Hotels that want a published priceSome owners prefer to see the monthly price and the setup cost before a demo, or to avoid a setup fee altogether.
- Hotels evaluating for the first timeIf you were about to choose Flexkeeping, the acquisition is simply one more fact to weigh, alongside your PMS and what your team will use.
The alternatives
Facts from each vendor's own website, checked on November 3, 2026. The full comparison has sources for every row.
| Product | Focus | Pricing basis | Try it | PMS it names |
|---|---|---|---|---|
| Turndown | Maintenance first, with rooms, guest requests and a logbook | $299 per property per month, no setup fee | 14 days, no card | Cloudbeds, Mews, Apaleo, CSV from any PMS |
| hotelkit | Team communication, housekeeping and facility management | Setup fee by room count plus monthly license | 30-day free trial | Mews, apaleo, OPERA Cloud, Protel, SIHOT, Stayntouch and others |
| HelloShift | Guest messaging and staff tools, including maintenance and housekeeping | Per room per month, 40-room minimum, no setup fee | 14 days, no card | 38 named, including Oracle OPERA, Cloudbeds and Mews |
| Quore | Hotel operations across front desk, engineering, housekeeping and management | Quote, average $171 a month, 1-year agreement | Not mentioned | ChoiceADVANTAGE, IHG Concerto, HotelKey, SkyTouch-HOS |
| Optii | Maintenance with preventive plans, projects and assets, for one property or a portfolio | Not published | Demo | None named on its maintenance page |
A general CMMS such as UpKeep or MaintainX is another route if your need is purely maintenance. The trade-offs are covered in CMMS for hotels.
Turndown and Flexkeeping compared
| Topic | Turndown | Flexkeeping (from its website) |
|---|---|---|
| Starting point | Maintenance: work orders, equipment, preventive plans, reports | Housekeeping and operations automation, with a maintenance suite |
| Price | $299 per property per month, published, unlimited users | By number of rooms, not published |
| Setup | Self-serve guided setup, about 10 minutes. No setup fee | One-time setup and onboarding fee |
| Trial | 14 days, no card | Demo |
| Contract | Month to month | Not stated on the pages checked |
| Phones | Phone browser, add to home screen. No app-store app | iPhone and Android app |
| Housekeeping | Room board with status and occupancy always on. Cleaning plan, credits and inspections when switched on, at no extra cost | Housekeeping suite with scheduling, tracking and automation |
| Guest requests | QR code in each room, guest page in 5 languages | Guest service management |
| Staff languages | English, Spanish, French and Portuguese screens | Auto-translates into over 240 languages |
| PMS | Cloudbeds, Mews, Apaleo; CSV from any PMS, read only | Mews, Cloudbeds, RMS Cloud, Apaleo, Shiji, Oracle OPERA |
| Backlog review | Automatic weekly review every Monday, with a next step for each overdue job | Not described on the pages checked |
On Cloudbeds, Turndown reads rooms and reservations and sends clean and dirty status back, with inspected sent as clean. On Apaleo it reads units and reservations and sends the room condition back; out of order is not pushed back to Apaleo. On Mews it reads rooms and reservations and can send room state back, using API access from your Mews account. The integrations page has the detail for each.
When Flexkeeping is the better choice
- Your hotel runs Mews and you want housekeeping natively connected to it, from the same company.
- Housekeeping is the bigger job: complex cleaning patterns, many attendants and automation of who cleans what.
- Your team speaks many languages beyond the four Turndown's staff screens offer.
- You want quality assurance with digital SOPs as part of the same platform.
- You run a group and want onboarding and support in one of the languages Flexkeeping lists.
Questions to ask before you renew or switch
Whatever you decide, put these to Flexkeeping and to any alternative, and ask for the answers in writing.
- What is the plan for my PMS connection? Ask whether it is maintained, what moves each way, and how quickly a sync problem shows up on screen.
- What will I pay this year and next? Monthly fee for your room count, any setup or onboarding fee, and how a price change would be notified.
- What is the minimum term? Month to month, a year, or longer, and how notice works.
- Who needs a login? Attendants, supervisors, engineers, the front desk and managers. Check whether every role is included.
- How do I get all my data out? Ask for the format and whether photos, service history and closed jobs are included.
- What happens to my open work during a switch? Open jobs, room holds and preventive plans need a clean handover, or they get lost in the gap.
Turndown's answers are on the pricing section: one published price per property, every user included, no setup fee, month to month, and a full export of CSV files plus photos in one ZIP at any time.
If you are moving, move the data first
- Export what you have. Rooms, equipment, open jobs and preventive plans. A spreadsheet is enough.
- Load rooms and equipment. In Turndown, rooms come from your PMS, a pasted list or ranges like 101-120, and an existing equipment list can be imported from CSV or Excel with a preview before saving.
- Recreate the preventive plans. The guided setup suggests plans for the equipment you pick. Compare them with your current list and keep what you actually do.
- Run both for a week. Close open jobs in the old system and log new ones only in the new one. At the end of the week, nothing should be left behind.
The preventive maintenance schedule builder is a quick way to see what your plans add up to over a year before you load them anywhere.